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Let me start by saying I don't love posting negative reviews, but when you call into a company and do not get a competent response, you ask for a manager. Sadly, when you get transferred to a manager whose response is worse, what else is there to do except post a review, and hopefully a higher person in the chain sees it. I have been a customer of AT&T since 1997 when they were known as Cingular, Cellular One, and then AT&T.
According to AT&T, I have an older plan. I love it. I do not like their unlimited plan that is not actually unlimited. It slows your data down after you reach your monthly unlimited data deprioritization threshold. My plan is a 35GB family plan, four phones, with rollover. It is rare that we go over. If we do go over, we expect it in advance. One example is working from home, moving, and the WiFi does not get installed in time for the workday, so the data gets used as a hotspot.
Starting on Friday, March 11 at 10:44 p.m., thirteen days before our bill cycle starts over, we started
I called AT&T using 611 and explained what was happening. We have half a month to go and they are adding and will be adding more $15 charges for 1GB of data each time. The customer service rep informed me that my old plan is not compatible with AT&T (although it is an AT&T plan that was assigned to us by AT&T) and therefore the data will continue to disappear and the $15 charges will continue. Can you imagine how fast the $15 charges will add up for the next thirteen days at 1GB increments? The current plan is the one I was told I was upgraded into because the original plan I had was discontinued. Now, the rep is telling me that because my plan that AT&T changed me to is no longer compatible, and if I refuse to change my plan, the $15 charges will continue. I asked for a manager. Corrine, the manager gets on the phone. I explain the situation. She tells me they cannot disable the data because it would make the phones inoperable. She says I have one option. I have to change my plan to an unlimited plan or the $15 charges will continue. That is where she is wrong. I informed her, there are always other options. There are other cell providers.
All of us turned our data off. Still, I received another message at 9:58 p.m. saying we had used 75% of the 1GB. How? All the data on the phones are turned off. I went back to my phone and read what it said about turning the data off. Surprise! It is not actually off. It is on Low Data Mode which helps to reduce cellular data usage. We went a step further. All of us turned the data off for every App. Now, we have to wait to see if these $15 charges stop.
After all these years, I have finally researched other cellular companies. I found a plan I like a lot. T-Mobile Magenta Max. It is $10 per month more than I am paying at AT&T, but we will get a lot more benefits. #1—the data is truly unlimited, with no slowdown. We will receive Netflix, so I can cancel my Netflix plan which is now $15.99/month. This means the T-Mobile bill is now $5.99 cheaper than AT&T. Woohoo. And just think, if AT&T had not attempted to force a long-time customer to accept a plan they do not want by adding $15 charges to the bill, I would have never looked into other cell providers. As soon as T-Mobile opens, I will be at their door waiting to switch carriers. In hindsight, I am happy everyone bought their phones directly from Apple and we are not under contract with AT&T. I stayed a customer for years without a contract. I would not have considered changing if I was not being forced into a plan I don't want by disappearing data and $15 charges.
Update: 8:24 a.m., after turning all data off on every phone and on every App, we received another text saying we used 1G of data and another $15 for another 1GB of data has been added to my account. The rep on the phone is now telling me not to worry; it is a system error and just call back when I receive the bill and they will remove all the charges. He says they cannot stop the system from texting and waking me up all hours of the night. He says he cannot stop the system from adding an extra GB of data for $15, although I do not want it. Right now I feel completely harassed and abused. T-Mobile opens at 11 a.m. today. I cannot wait to cancel AT&T.
Update: AT&T attempted to match T-Mobile's offer. We do not watch HBO Max but we were willing to accept the offer for convenience until I was told that if I did not accept autopay the plan would be $40 more. That is a deal-breaker. After spending two hours on the phone trying to sort this out and thinking things were good, I was hit with the $40 extra fee. Greed! Lastly, she offered me a 15GB unlimited prepaid line for each phone. Bye AT&T!
At the beginning of the novel, I actually forgot I was reading a horror. I was leisurely dropped into a high school where I met the students and one teacher, in particular, the history instructor. Without warning, I found myself in the middle of a horror story.
Each character is fleshed out in the beginning, and then the landscape. The author did such a wonderful job with the characters and landscape that I felt as if I was watching a movie. At times, I felt as if I was actually in the middle of the scene, watching and experiencing everything. I love books where the author has the ability to invoke all the senses.
As I read, I wondered many times how this story would resolve. Honestly, I had no clue. The author kept the suspense going, feeding the reader small morsels at a time and holding back the little and big reveals. The story is filled with camaraderie, teamwork, action, adventure, and yes, the quest. I truly enjoyed the history of Arcadia Falls and how it shaped the entire story. I recommend this book to horror and suspense lovers. It is definitely a five-star read.
 You may or may not know that I am a travel nurse in addition to writing novels. May 10th was stressful. I was headed to work in Boston. I pushed my driver's license through the scanner and pulled my mask down so the TSA employee could compare my license with my face. I moved to the next security checkpoint. I was told to place my computer and cellphone in a separate bin and push everything up to the automatic scanner belt. I did as told. I moved to the next security checkpoint. I stood inside the scanner with my hands above my head and my feet on the footprints. After I was scanned, I went to claim my valuables. My MacBook was gone, STOLEN off the SECURITY BELT after it left the scanner. The theft was captured on TSA video. They have the man's picture. The problem is no information is saved after you pass through the first security checkpoint to add your belongings to the scanner. The police took the picture and searched the airport for the man. They did not find him or my computer. The worst part of the whole ordeal was when the police and TSA said to me, "This happens all the time. People's wallets, purses, cellphones, and, laptops are stolen all the time." They said TSA is not responsible to replace stolen items. I filed a claim anyway. Although they can never replace what I lost on my laptop, I would like them to be held accountable for the loss of the Macbook. We are forced to place our items on these belts. I am sharing my horrible day so the next time you go through the security checkpoint you will never take your eyes off your valuables. Even when you are being scanned, watch the security belt. No one else is keeping your belongings safe. I have Locate my Mac engaged. The computer is offline, it won't locate until the computer is on WiFi. I don't believe I will ever get my Mac back. Share this with your family and friends so they will not lose something they value. I love murder mystery thrillers. The more difficult the path to the killer, the better. You see, I don't want the investigation to be easy. I want a challenge throughout the entire story. Today, I have 32 novels for your browsing pleasure. Scroll through and see if one catches your eye. All the novels are on sale. The Confession is on sale for 99 cents. All novels in The Marston Series are stand-alone stories.  The first book in the Kendra Carlisle series continues to make progress. Kendra is closing in on saving her client; or is she? Honestly, I never know how the book will end until the last twist. Get a glimpse into the book on my website. Click and take a look. |
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I would like to thank the readers who have taken their valuable time to post reviews.
GUILTY has 153 ratings! It's still FREE.
Becoming Dawn Knight is still Free too.
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Murder By The Book is just 99¢.
How well do any of us know our neighbors?
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Some say vampires came to America through New Orleans. Many believe they are still there.
Her husband wants her locked away in a psychiatric facility. His business partner wants her dead.
